Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be in original form (unused, unworn, original packaging, seals, and tags attached) along with all the accessories, manuals, and warranty card that came with it and in the same condition that you received it. It must also be in the original packaging. If a product is returned to us in an inadequate condition, we reserve the right to send it back to your address.
Items falling in the following categories are not eligible for returns or exchange
Men & Women Innerwear and Swimwear
Skincare and Haircare Items
Perfumes and Fragrances (including Deodorants)
Downloadable Software Products
Laundry and Cleaning
All Games & Movies
All Sale Items
You may cancel the order any time before your order is dispatched. For order cancellation please call our helpline at (+92) 321 6518667.
In case, the order gets delivered before cancellation, you may also cancel it by not receiving the parcel.
What is the process of returning an item?
If your item does not fall under restricted categories, you can initiate a return request by calling our helpline at (+92) 321 6518667. Our customer service representative will guide you about the return and refund procedure.
How long does it take to get a refund?
Within 1-7 business days after quality check
What if your return request is not approved…?
If your return request is not approved our team will inform you about the reason. Your product will be sent back to you without any shipping charges.
Once your returned parcel is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your claim is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund within 7 days, please contact at our helpline +92 321 6518667 or send your email at [email protected]. Sometimes the refund procedure take longer time as usual due to non-business working days or any other reason.